Return Eligibility
To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. If the item shows signs of use or damage, we reserve the right to deny the return request. Please ensure that you check your order upon receipt to confirm that it meets your expectations.
Return Request Process
To initiate a return, you must contact us by emailing [email protected] within 14 days of receiving your order. In your email, please include your order number and a brief explanation of why you wish to return the item. We will respond to your request within 3 business days with further instructions on how to proceed with the return.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you are responsible for the item until it reaches us.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Please follow the return request process outlined above to initiate the return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. You must report any issues within 7 days of receiving your order. We may request photos of the damage to assist with the resolution process. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item at no cost to you.
Final Sale Items
Certain items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before completing your purchase to avoid any issues with final sale items.